No Two Agencies Operate Alike

We recognize that every organization has its own unique needs. And we understand the complexities associated with the scheduling nightmare, including trades or swaps, voluntary or mandatory OT, shift bidding, audit rights and a whole lot more. Our public safety scheduling professionals team with you to custom configure a solution that adheres to your scheduling policies, procedures, rules, regulations, MOUs, CBAs or any other employment agreements you may have. We provide onsite implementation and training for administrators, schedulers, supervisors and end users at no additional cost, which is unmatched in the industry. All of our professionals have been employed by public safety agencies and are experts in workforce scheduling, delivering decades of hands-on, practical expertise.

Project Management

We work with you to fully understand the scope and objectives of your project. Our proven methodology manages resources, expectations and risks by using a series of checkpoints and reviews to ensure that all parties are engaged throughout the project.

Training

We provide onsite implementation and customized training for users, supervisors, managers and administrators at no additional cost. Training continues throughout the life of your engagement with online webinars.

Technical Support

We recognize the urgent demands that exist when a public safety agency requires support. Our response times adhere to industry standards with 2-4 hour response times for critical issues, within 24 hours for major issues and 2-3 business days for minor issues.

Technical Support
Phone: 800-470-6102
Email: support@informersystems.com

Business Hours
North America – 8:00 AM to 5:00 PM PST
After-hours requests for assistance are returned expeditiously by on-call technicians.